Personally, I can’t abide text chat. Not enough time for me to think (email) and no real-life presence (phone). However, my new series, This-Guy-Emailed-Me-About-His-New-Product (as in this and this), continues apace.
Charles Landemaine contacted me about Interaction, a text chat application that can be inserted into any web page. This AJAX product comes in three flavours. It’s free for the basic functions, but that includes advertisements. Professional and Enterprise variations on the service are available as a paid-for upgrade. These will remove the adverts, allow for multiple users and company customisation.
The service is intended for full screen operation, as opposed to some sort of side-bar widget. For this reason, it’s a lot more relevant for help and sales desks than it is for regular bloggers, who will be happy with some sort of meebo plugin.
Sceptics about anything that might be described using the expression ‘Web 2.0′ will be pleased to note that Interaction has (a) a genuine reason to exist that pre-exists the Web 2.0 boom; (b) a marketplace that goes well beyond the audience of digg and techcrunch and © a progression to solid revenues that scales quickly and doesn’t rely entirely on Google AdSense.
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