Comments on: A Last Note on the Carphone Warehouse Incident http://twopointouch.com/2008/blogs/a-last-note-on-the-carphone-warehouse-incident/ web 2.0, blogs and social media Mon, 30 May 2011 20:58:01 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: benhttp://twopointouch.com/2008/blogs/a-last-note-on-the-carphone-warehouse-incident/#comment-12972 ben Sun, 08 Mar 2009 21:11:43 +0000 http://twopointouch.com/2008/05/24/a-last-note-on-the-carphone-warehouse-incident/#comment-12972 cpw is not triying to scam, they are the largest mobile phone retailer in the uk i know they dont try and scam its just difficult in a large company to be extremely efficeint cpw is not triying to scam, they are the largest mobile phone retailer in the uk i know they dont try and scam its just difficult in a large company to be extremely efficeint

]]> By: Carphone Warehouse listens | PRBLOGGER.COM - PR bloghttp://twopointouch.com/2008/blogs/a-last-note-on-the-carphone-warehouse-incident/#comment-12944 Carphone Warehouse listens | PRBLOGGER.COM - PR blog Thu, 01 Jan 2009 13:55:15 +0000 http://twopointouch.com/2008/05/24/a-last-note-on-the-carphone-warehouse-incident/#comment-12944 [...] his latest post on the issue Ian rightly states, “A lot of people might see this as a victory for blogs and [...] […] his latest post on the issue Ian rightly states, “A lot of people might see this as a victory for blogs and […]

]]> By: Ian Kemmishhttp://twopointouch.com/2008/blogs/a-last-note-on-the-carphone-warehouse-incident/#comment-12561 Ian Kemmish Mon, 26 May 2008 11:29:01 +0000 http://twopointouch.com/2008/05/24/a-last-note-on-the-carphone-warehouse-incident/#comment-12561 I seriously doubt that CW have either the will or capacity to change. I'm pretty sure their behaviour comes from the top. Remember that a few years back they were fined a six-digit sum for misleading door-to-door sales? Over a year after that, I was still getting them on my doorstep with "I just called to confirm that you got the discount on your phone bill" (How could I? You already know I'm not a customer!) That kind of thing only happens when it's sanctioned by senior management. When a subsidiary of theirs was spamming me last year (twice a week for several months), the only thing that made them stop was a stern letter from the Data Protection Registrar. Maybe you were lucky. Maybe they were already under investigation for exactly the scam you suffered. I seriously doubt that CW have either the will or capacity to change. I’m pretty sure their behaviour comes from the top. Remember that a few years back they were fined a six-digit sum for misleading door-to-door sales? Over a year after that, I was still getting them on my doorstep with “I just called to confirm that you got the discount on your phone bill” (How could I? You already know I’m not a customer!) That kind of thing only happens when it’s sanctioned by senior management.

When a subsidiary of theirs was spamming me last year (twice a week for several months), the only thing that made them stop was a stern letter from the Data Protection Registrar.

Maybe you were lucky. Maybe they were already under investigation for exactly the scam you suffered.

]]>