carphone warehouse are nothing but liars I recently took out a contract with them and sneakily they added insurance onto my price plan without telling me, then when I tried to cancel it they automatically assumed I had taken insurance elsewhere and started telling me all this stuff about other insurance companies being corrupt and fraudulent, i had not taken insurance with anyone else yet they kept on and on, in the end I got so fed up of their techniques I told them to cancel everything including the phone contract, 2 weeks later i recieved a bill for the phone and insurance, phoned carphone warehouse again and it turned out my phone account was still active and was never cancelled, now they wont cancel it claiming 14 days have passed and to top it off i have no phone or sim card because they took it back when they were supposed to have cancelled it, now nobody even knows where the phone is.

I most certainly recommend never using CPW or TalkTalk as there are plenty of better companies to choose from.

I ordered a phone from mobiles.co.uk which is part of the carphonewarehouse. The phone was delivered a few days later. However, after using the Motorola Milestone a couple of days, it kept on freezing every time. I called mobiles.co.uk customer services and was told to send it back for a replacement at my cost. I then sent the phone back on the 2nd of March and was subsequently sent replacement number 2 which was delivered to me around 8th of May.

After around 6 weeks of using the 2nd replacement Motorola handset, this too developed a fault which my network provider, Orange confirmed when they ran a diagnostics test on it. The problem was that I could hear people clearly but they could not hear me.

When I called mobiles.co.uk on the 26th of April, I was told to take the phone into a branch of carphonewarehouse for repairs as I’ve had the phone for more than 28 days and would not be liable to receive a new handset even though I had insurance. I promptly took the phone back to the Tottenham branch and was told it can take up to 2 weeks for the phone to be repaired but possible I can get it back within the 1 week.

After waiting for 1 week, I called into the Tottenham Branch to get an update and was informed that the phone had to be returned back to the manufacturer as carephonewarehouse were unable to repair it.

I then received a Voicemail message from the Tottenham Branch on the 24th of April advising me to contact them. I went there in person that same day and was informed that my Motorola Milestone was not repairable. Instead they offered me second-hand refurbished choice of a Nokia N900, Nokia n97 or Nokia x6. Unlike many people, i absolutely do not like Nokia phones which is my personal preference. Not only that, i had purchased many accessories for the Motorola and countless software from the Android Market.

I had specifically ordered the Motorola Milestone as it has a physical keyboard and Unix based Android operating system which I require for work.

Anyway, I made it clear to the manager at the Tottenham branch that I cannot accept downgraded second-hand phones who sent an email to the relevant department who then offered me the a choice between a second-hand refurbished HTC Hero and HTC HD2. Again, neither of these phones will suffice for my needs and are not like for like. Also they are second-hand which means, i’ll only get the phone and a charger with no accessories, CDs etc.…

I have written to complaints department through their online portal but was told there’s nothing they can do. More or less telling me to get loss, like it or lump it even though I had pointed out the Supply of goods act 1982.

Word for word, this is exactly what i was told when i called complaints department that same day:

“if the shop is dealing with it, then why are you calling us?”

I felt absolutely disgusted. He was rude and arrogant and seemed like I felt as if I was intruding.
I feel very angry at the fact that I have been without a phone totalling around 5 weeks and have only used the phone for about 6 weeks.

Yesterday, i signed up to twitter and sent a message to someone who works for CPW customer services and told me to send an email to cpwcares@cpwplc.com. I then received a call within 2 hours. I was told that he’s investigating and put in a search for a replacement phone of my same model. However, this again will be a refurbished one. This is utterly unacceptable given that I have hardly used my phone which was in perfect brand new cosmetic condition as I had purchased a plastic cover and additional screen protection for it.

From reading other peoples experiences, I wouldn’t be surprised if i receive a refurbished phone which doesn’t work and full of marks.

CPW are a disgusting company to deal with. The thing is that i’ve been ordering my phone from them the last 4 years.…never ever ever again!!!

I will not let this go and will take them to small claims court as I know CPW are in the wrong. Just angry at the fact that I have to make time to start writing letters/making calls and going through the whole process.

If you are thinking of going to mobiles.co.uk or carphonewarehouse to order a new phone, don’t. Even though they may seem cheaper, their non existent customer services will leave you pulling out your hair and all your complaints will fall on deaf ears!!!!

never mind.…