So You Talk About A Revolution

Some bloggers do some­thing called ‘live blogging’ from con­fer­ences, wherein they aim to note, more-​​or-​​less verbatim, the content of the sessions they are attending. I am far too busy with other weighty intel­lec­tual matters at con­fer­ences - Twitter messages about the speakers’ funny haircuts and who else is here from Twitter — so it takes me a few more days.

Anyway, I was at Media Futures 08 last Friday where one of the best sessions was the opening keynote from Dr. Brian Winston.

He started with a quo­ta­tion ostens­ibly* from Wikipedia’s Jimmy Wales in the Observer saying that it’s likely there’ll soon be digital revolu­tions in far-​​flung places we don’t tend to consider very much, such as Kazakhstan. With internet con­nec­tions and the Web 2.0 tools that have become avail­able over recent years, Wales says, it’s likely that they’ll be able to propel them­selves very quickly through twenty years of tech­no­lo­gical progress and produce the next crop of internet tycoons.

Nonsense, said Winston. What both Wales and Wikipedia forget is that Kazakhstan has a Stalinist dic­tat­or­ship. There will need to be a very dif­ferent sort of revolu­tion before there’s any kind of tech­no­lo­gical one that’s based on demo­crat­ising tech­no­lo­gies. It’s an example of the way Web 2.0 tech­no­philes seem to find it extremely easy to forget about politics, soci­ology and history to try to estab­lish the revolu­tionary impact of the next latest thing. They think tech­no­logy has the power to change soci­eties, whereas in actual fact, cultural and social con­di­tions need to be met in order for tech­no­lo­gical advances to exist at all.

Digital itself has a history going back to the 1920s, he argued, which everyone con­veni­ently forgets. And even then, it’s simply a system for encoding things. An equi­valent would be the switch from AM to FM radio — and very few people talk about the FM revolution.

We are in a con­di­tion where we con­veni­ently forget the years of dis­covery, explor­a­tion and mistakes that lead to whatever is in today’s head­lines. We’re also con­di­tioned into accepting the rhetoric of mar­keting as fact. Web 2.0 favourite theories like ‘the wisdom of crowds’, ‘the hype cycle’ and ‘crossing the chasm’ are actually com­mer­cial products, not inde­pendent academic studies.

The con­di­tions for the emer­gence of new tech­no­logy are cultural, not inherent in those tech­no­lo­gies them­selves. Edison didn’t ever envisage the gramo­phone being used to record music, because the like­li­hood of that use was not cul­tur­ally probable at that time. The ability to create cheap electric cars has existed for years, but has only been allowed to come to life rel­at­ively recently as car com­panies have reached a point where they want to be viewed as envir­on­ment­ally respons­ible. And many new tech­no­lo­gies — so breath­lessly announced in the tech press and the press releases that spawn them as so very new and revolu­tionary — are based on fairly basic facts about the human race. People like to talk — if that’s via mobile phone, social networks or face-​​to-​​face maybe doesn’t make that much dif­fer­ence. We would do it anyway within the limits of whatever means we had available.

When we’re con­fronted with the latest, greatest, revolu­tionary product from the web or anywhere else, the proper response ought to be, ‘so what?’ It’s likely that there will be no sensible answer to that question, but even if there is, it will probably be about it ful­filling or adding to a social imper­ative that already exists. Technology, Winston argued, is not going to create new social needs or desires.

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Personally, I’m a dyed-​​in-​​the-​​wool socialist, and I think it’s true that society creates tech­no­logy, not vice-​​versa.

However, I didn’t used to need to know the day’s news at 7am in the morning. I didn’t used to read hundreds of people’s opinions every day. I didn’t used to hear from my friends and col­leagues every day (albeit indir­ectly through blogs and social networks) and thus feel con­tinu­ously part of an inter­na­tional pro­fes­sional com­munity. While I could have created a printed fanzine instead of this blog, I probably wouldn’t have been bothered. It’s often remarked that before mobile phones were ubi­quitous, you had to turn up to social engage­ments instead of can­cel­ling. And there was a time when if I wanted to watch Dr. Who, then I had to be sat at home at 5pm on a Saturday. Some of those things are about the increasing demands for com­mu­nic­a­tion and inform­a­tion required by a post-​​industrial society that still needs to make a living, but not all of them.

Mobiles and web things and social networks may have come to exist as a con­sequence of social and cultural demand, but the con­sequences of their exist­ence also go beyond what those causes required. There then emerges a two-​​way process whereby tech­no­logy both fulfils social needs and then is stretched to create new patterns of beha­viour as we tinker and test the new limits of our exist­ence. Another basic fact about humans is that we are tinkerers and testers. Not always all of us, but enough of us to alter the nature of common dis­course over time.

*Wales has since repu­di­ated the article quoted in Winston’s talk, which was appar­ently written by a third party on the basis of a con­ver­sa­tion, and has written a new one, which is more moderate in its position regarding devel­oping economies.

Off Topic

But sorry it was too good, and at the very least, you must watch to from (thanks, Steve) 3:00’ish.

 

Via Jemima Kiss

Permalink

quick test of asides here — sorry
you might enjoy http://watchthesimpsonsonline.com/

Wings of a Blog

Quick report from last Friday’s Fuel con­fer­ence. It was a well-​​planned day which I thor­oughly enjoyed, so well done to Ryan, Keir and the Carsonified team. It was also good to meet up again with a couple of fellow bloggers. Andrew from Imagination has written already about the atten­tion to detail shown in the design of the delegate badges, while Vero has covered off the present­a­tion from the lovely bearded chap from Innocent drinks.

For me, the stand-​​out present­a­tion was the case study regarding the launch of Virgin America, a new internal airline for the States and part of the Virgin group. It was founded in 2004 and started flying in September 2007. How come the launch took over three years?

As the presenter, Alex Hunter (Virgin’s Head of Group Online Marketing), pointed out, you might imagine that this would be a piece of cake. Virgin is a massive inter­na­tional brand. The group’s Virgin Atlantic service is well-​​known for being good quality and reas­on­ably priced.

Not so. In some respects, the brand’s fame worked against them. The proposed launch met with loud protests to the US Department of Transport from the existing internal carriers. Virgin was a foreign company, they argued. Allowing them to launch would directly damage US busi­nesses. It appeared (quite rightly) that a lengthy fight would ensue.

Virgin was ham­strung in two ways during this period. They couldn’t unveil the new planes’ impressive features and spe­cific­a­tions — for all they knew, they’d be com­pletely out-​​of-​​date by the time they launched. Nor could they use Richard Branson as a brand ambas­sador — his nation­ality was exactly the reason for which they were facing problems from the DoT. Also, money was more of an issue than you might imagine: they had already bought the planes and empty planes are a very expensive liability.

Legal fencing, defen­cing, shilly-​​shallying and fence-​​sitting ensued, for months. Finally, on December 26 2006, the DoT delivered its verdict: Virgin America would not be allowed to fly. This was a black day for Alex and the company. To that date, the Department had never reversed its decision on such a matter.

So Virgin decided to take the fight to the (meta­phor­ical) streets.

They sub­mitted a time-​​lapse video of one of the planes being painted to YouTube. Over the weekend, it garnered 200,000 views and found its way to the front page of digg. It wasn’t an espe­cially remark­able film from a tech­nical per­spective, though at that time, there was nothing like it (all their rivals have since copied the idea, apparently).

They launched a blog called Let VA Fly (now defunct), unveiling all the soph­ist­ic­ated new features on their planes. At this point, they felt they had nothing to lose, so they might as well. They included an online petition, and forms which would create and send a cor­rectly worded and legally valid com­plaint to indi­vidual users’ rep­res­ent­at­ives, senators and the Department of Transport. Technically, it was a fairly simple site, based on open source WordPress software. But it did the job.

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Perhaps because the incum­bent US internal airlines are so very terrible and anything better sounded like Nirvana, perhaps because it was pitched as a classic David and Goliath story, the blog was a great success.

They decided to launch a com­pet­i­tion to let readers name the first eight planes, then cap­it­al­ised on this by spe­cific­ally inviting blo­go­sphere celebrities and idols, Stephen Colbert and Cory Doctorow, to name two (Air Colbert and Unicorn Chaser, since you asked). They created T-​​shirts and gave them away. They put one of their planes into the San Francisco Valentine’s parade.

Perhaps cru­cially, they managed to get other online com­munities to do much of the mar­keting of the site, and driving people to sign the petition and send form letters, for them. The site or posts on the site hit the front page of digg eight times. Realising that com­munity was clearly sym­path­etic, they invited Kevin Rose and Alex Albrecht to film their digg­na­tion video cast on board one of the grounded planes, driving scads of geek traffic to the site. Later paid and unpaid spots on digg­na­tion worked equally well.

In total, 75,000 letters were sent to the author­ities and 30,000 people signed the petition. It was enough. In September last year, the DoT reversed its decision and the service took off.

The New Economics

Via. Freeconomics Part I – or who is paying for your Free lunch? — broad­stuff and found some­where on slashdot.

“You must be new, welcome to the Internet. Here on the Internet you are required to view any publicly held company as evil and any effort on their part to charge for a service as pure, unadul­ter­ated greed prefer­ably attrib­uted to their CEO or other high-​​ranking exec­utive. Corporations should provide as many possible services for free, regard­less of the time, capital, and human resources required to develop and run those services or products. Any efforts of cor­por­a­tions to charge money in vol­un­tary exchange for their services or products is to be likened to highway robbery, extor­tion, or in the case of par­tic­u­larly large cor­por­a­tions, rape. I hope these guidelines have helped.”

I work closely in part­ner­ship with a music business site, MusicTank, and while those guys might seem like dino­saurs to the 2.0 crowd, there is one key issue that they are acutely aware of that always gets brushed over in the digital world. How do artists get paid? The idea of concert revenues or mer­chandise taking over from direct sales of music is bullshit. People will not buy things they don’t want instead of things they do. The same argu­ments are true of all content pro­du­cers. This stuff, these people, these tracks, articles, pictures, whatever need to be paid for.

There’s so much inventory on the web — so many zillions of pages and zillions of users — that advert­ising isn’t working for pub­lishers any more. So who pays, and how? I don’t really believe any of us know yet.

End of the Road for Trackbacks?

I’ve just deleted two track­backs that led directly to malware install­a­tion routines posing as Anti-​​Virus scanners. On IE7, it was neces­sary to switch off the iexplore process manually to get the windows to stop. I’ve scanned for any traces using Spybot — S & D and seem to be clean.

This is obvi­ously really annoying for all of us, and if I find this trend con­tinues, I’ll be forced to switch track­backs off alto­gether. It’s dif­fi­cult for the spam detec­tion filters installed on the site (Akismet and Spambot Assassin) to detect these latent attacks, and the risk of damage to readers’ data — with me as an unwit­ting accom­plice to the attackers — is very worrying.