By Ian, on June 24th, 2008 Some bloggers do something called ‘live blogging’ from conferences, wherein they aim to note, more-or-less verbatim, the content of the sessions they are attending. I am far too busy with other weighty intellectual matters at conferences - Twitter messages about the speakers’ funny haircuts and who else is here from Twitter — so it takes me a few more days. Anyway, I was at Media Futures 08 last Friday where one of the best sessions was the opening keynote from Dr. Brian Winston. He started with a quotation ostensibly* from Wikipedia’s Jimmy Wales in the Observer saying that it’s likely there’ll soon be digital revolutions in far-flung places we don’t tend to consider very much, such as Kazakhstan. With internet connections and the Web 2.0 tools that have become available over recent years, Wales says, it’s likely that they’ll be able to propel themselves very quickly through twenty years of technological progress and produce the next crop of internet tycoons. Nonsense, said Winston. What both Wales and Wikipedia forget is that Kazakhstan has a Stalinist dictatorship. There will need to be a very different sort of revolution before there’s any kind of technological one that’s based on democratising technologies. It’s an example of the way Web 2.0 technophiles seem to find it extremely easy to forget about politics, sociology and history to try to establish the revolutionary impact of the next latest thing. They think technology has the power to change societies, whereas in actual fact, cultural and social conditions need to be met in order for technological advances to exist at all. Digital itself has a history going back to the 1920s, he argued, which everyone conveniently forgets. And even then, it’s simply a system for encoding things. An equivalent would be the switch from AM to FM radio — and very few people talk about the FM revolution. We are in a condition where we conveniently forget the years of discovery, exploration and mistakes that lead to whatever is in today’s headlines. We’re also conditioned into accepting the rhetoric of marketing as fact. Web 2.0 favourite theories like ‘the wisdom of crowds’, ‘the hype cycle’ and ‘crossing the chasm’ are actually commercial products, not independent academic studies. The conditions for the emergence of new technology are cultural, not inherent in those technologies themselves. Edison didn’t ever envisage the gramophone being used to record music, because the likelihood of that use was not culturally probable at that time. The ability to create cheap electric cars has existed for years, but has only been allowed to come to life relatively recently as car companies have reached a point where they want to be viewed as environmentally responsible. And many new technologies — so breathlessly announced in the tech press and the press releases that spawn them as so very new and revolutionary — are based on fairly basic facts about the human race. People like to talk — if that’s via mobile phone, social networks or face-to-face maybe doesn’t make that much difference. We would do it anyway within the limits of whatever means we had available. When we’re confronted with the latest, greatest, revolutionary product from the web or anywhere else, the proper response ought to be, ‘so what?’ It’s likely that there will be no sensible answer to that question, but even if there is, it will probably be about it fulfilling or adding to a social imperative that already exists. Technology, Winston argued, is not going to create new social needs or desires. _________________ Personally, I’m a dyed-in-the-wool socialist, and I think it’s true that society creates technology, not vice-versa. However, I didn’t used to need to know the day’s news at 7am in the morning. I didn’t used to read hundreds of people’s opinions every day. I didn’t used to hear from my friends and colleagues every day (albeit indirectly through blogs and social networks) and thus feel continuously part of an international professional community. While I could have created a printed fanzine instead of this blog, I probably wouldn’t have been bothered. It’s often remarked that before mobile phones were ubiquitous, you had to turn up to social engagements instead of cancelling. And there was a time when if I wanted to watch Dr. Who, then I had to be sat at home at 5pm on a Saturday. Some of those things are about the increasing demands for communication and information required by a post-industrial society that still needs to make a living, but not all of them. Mobiles and web things and social networks may have come to exist as a consequence of social and cultural demand, but the consequences of their existence also go beyond what those causes required. There then emerges a two-way process whereby technology both fulfils social needs and then is stretched to create new patterns of behaviour as we tinker and test the new limits of our existence. Another basic fact about humans is that we are tinkerers and testers. Not always all of us, but enough of us to alter the nature of common discourse over time. *Wales has since repudiated the article quoted in Winston’s talk, which was apparently written by a third party on the basis of a conversation, and has written a new one, which is more moderate in its position regarding developing economies. By Ian, on June 19th, 2008 But sorry it was too good, and at the very least, you must watch to from (thanks, Steve) 3:00’ish. Via Jemima Kiss PermalinkBy Ian, on June 19th, 2008 quick test of asides here — sorry you might enjoy http://watchthesimpsonsonline.com/ By Ian, on June 18th, 2008 Quick report from last Friday’s Fuel conference. It was a well-planned day which I thoroughly enjoyed, so well done to Ryan, Keir and the Carsonified team. It was also good to meet up again with a couple of fellow bloggers. Andrew from Imagination has written already about the attention to detail shown in the design of the delegate badges, while Vero has covered off the presentation from the lovely bearded chap from Innocent drinks. For me, the stand-out presentation was the case study regarding the launch of Virgin America, a new internal airline for the States and part of the Virgin group. It was founded in 2004 and started flying in September 2007. How come the launch took over three years? As the presenter, Alex Hunter (Virgin’s Head of Group Online Marketing), pointed out, you might imagine that this would be a piece of cake. Virgin is a massive international brand. The group’s Virgin Atlantic service is well-known for being good quality and reasonably priced. Not so. In some respects, the brand’s fame worked against them. The proposed launch met with loud protests to the US Department of Transport from the existing internal carriers. Virgin was a foreign company, they argued. Allowing them to launch would directly damage US businesses. It appeared (quite rightly) that a lengthy fight would ensue. Virgin was hamstrung in two ways during this period. They couldn’t unveil the new planes’ impressive features and specifications — for all they knew, they’d be completely out-of-date by the time they launched. Nor could they use Richard Branson as a brand ambassador — his nationality was exactly the reason for which they were facing problems from the DoT. Also, money was more of an issue than you might imagine: they had already bought the planes and empty planes are a very expensive liability. Legal fencing, defencing, shilly-shallying and fence-sitting ensued, for months. Finally, on December 26 2006, the DoT delivered its verdict: Virgin America would not be allowed to fly. This was a black day for Alex and the company. To that date, the Department had never reversed its decision on such a matter. So Virgin decided to take the fight to the (metaphorical) streets. They submitted a time-lapse video of one of the planes being painted to YouTube. Over the weekend, it garnered 200,000 views and found its way to the front page of digg. It wasn’t an especially remarkable film from a technical perspective, though at that time, there was nothing like it (all their rivals have since copied the idea, apparently). They launched a blog called Let VA Fly (now defunct), unveiling all the sophisticated new features on their planes. At this point, they felt they had nothing to lose, so they might as well. They included an online petition, and forms which would create and send a correctly worded and legally valid complaint to individual users’ representatives, senators and the Department of Transport. Technically, it was a fairly simple site, based on open source WordPress software. But it did the job. 
Perhaps because the incumbent US internal airlines are so very terrible and anything better sounded like Nirvana, perhaps because it was pitched as a classic David and Goliath story, the blog was a great success. They decided to launch a competition to let readers name the first eight planes, then capitalised on this by specifically inviting blogosphere celebrities and idols, Stephen Colbert and Cory Doctorow, to name two (Air Colbert and Unicorn Chaser, since you asked). They created T-shirts and gave them away. They put one of their planes into the San Francisco Valentine’s parade. Perhaps crucially, they managed to get other online communities to do much of the marketing of the site, and driving people to sign the petition and send form letters, for them. The site or posts on the site hit the front page of digg eight times. Realising that community was clearly sympathetic, they invited Kevin Rose and Alex Albrecht to film their diggnation video cast on board one of the grounded planes, driving scads of geek traffic to the site. Later paid and unpaid spots on diggnation worked equally well. In total, 75,000 letters were sent to the authorities and 30,000 people signed the petition. It was enough. In September last year, the DoT reversed its decision and the service took off. By Ian, on May 29th, 2008 Via. Freeconomics Part I – or who is paying for your Free lunch? — broadstuff and found somewhere on slashdot. “You must be new, welcome to the Internet. Here on the Internet you are required to view any publicly held company as evil and any effort on their part to charge for a service as pure, unadulterated greed preferably attributed to their CEO or other high-ranking executive. Corporations should provide as many possible services for free, regardless of the time, capital, and human resources required to develop and run those services or products. Any efforts of corporations to charge money in voluntary exchange for their services or products is to be likened to highway robbery, extortion, or in the case of particularly large corporations, rape. I hope these guidelines have helped.”
I work closely in partnership with a music business site, MusicTank, and while those guys might seem like dinosaurs to the 2.0 crowd, there is one key issue that they are acutely aware of that always gets brushed over in the digital world. How do artists get paid? The idea of concert revenues or merchandise taking over from direct sales of music is bullshit. People will not buy things they don’t want instead of things they do. The same arguments are true of all content producers. This stuff, these people, these tracks, articles, pictures, whatever need to be paid for. There’s so much inventory on the web — so many zillions of pages and zillions of users — that advertising isn’t working for publishers any more. So who pays, and how? I don’t really believe any of us know yet. By Ian, on May 26th, 2008 I’ve just deleted two trackbacks that led directly to malware installation routines posing as Anti-Virus scanners. On IE7, it was necessary to switch off the iexplore process manually to get the windows to stop. I’ve scanned for any traces using Spybot — S & D and seem to be clean. This is obviously really annoying for all of us, and if I find this trend continues, I’ll be forced to switch trackbacks off altogether. It’s difficult for the spam detection filters installed on the site (Akismet and Spambot Assassin) to detect these latent attacks, and the risk of damage to readers’ data — with me as an unwitting accomplice to the attackers — is very worrying. | About this BlogSocial tools, devices and web evolution are creating epochal change in media, society and business. The plan is to hide under the floorboards till it’s all over document some of the interesting parts of that change. More…. |
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