Up and Coming

A mostly frus­trating day for me strug­gling with CSS and PHP for the site for our summer con­fer­ence day at work (to be revealed). I guess I learned a lot about both of those things in the struggle, though, so it will undoubtedly pay off eventually.

In the meantime, I want to sing the praises of Upcoming. It’s been around for awhile — but doesn’t seem to have had a lot of atten­tion in the blog circles I frequent. Everyone seems to use it, but no-​​one mentions it.

It is a fant­astic product for internet geeks, like me and you, I guess. You could probably drink free beer in London every night if you use it to the full, but the main point is, for me:

  • You meet some guy/​gal at an event and they seem OK or Switched-​​On or whatever your criteria is.
  • You can find their profile on the system and befriend them, assuming they’re game.
  • You then find out about everything they’re going to. If you’ve got stuff in common to begin with, then those events are quite possibly the ones you want to go to.

That sounded a lot like it’s some sort of e-​​stalking mech­anism, but it isn’t in practice. Even better, it appears to be spam-​​free and it can add in the events to your desktop or online calendar at the touch of a button.

Upcoming’s mission is, of course, to become the best social network for events, and it already is in my book, but if it added a personal calendar and contacts element which also allowed shared events (and maybe xfn or OpenID), then wouldn’t that be a GoogleCal and Outlook killer? It’s a Yahoo! property and so there’s a good chance that could actually happen.

(befriend me on Upcoming here)

Blogging and Drinking

… are not normally to be mixed, of course.

But a night out with my friend Dave Cruickshank has proven too strong a lure. Having set much of the Web 2.0 world to rights, the theme of ‘crossing the chasm’ versus ‘the tipping point’ became the main topic.

For the unini­ti­ated, these two books, both pub­lished in 2002, have a bearing on getting new products to market and achieving success as a business. The latter suggests that once thought leaders have decided to use your product, then its use can spread like a virus. Society suddenly seems to decide that X is desir­able. Crossing the chasm, on the other hand, as you’d imagine, suggests a con­sid­er­ably more pre­cip­itous route for new ideas and products. Getting from early adopters and into the main­stream, it suggests, is really quite a leap.

Dave, and a number of other UK start-​​up com­panies I’ve spoken too, reached the atten­tion of a number of thought-​​leaders when they first launched. Techcrunch cur­rently has 189,000 users. Getting that lot to look at you is quite rightly regarded as a major achieve­ment. Dave’s product didn’t ever feature on Techcrunch, as I recall, but it did get on digg and other social software indices. Briefly.

The trouble is that those 189,000 users aren’t actually the sort of people that are likely to want to use his service. You lot don’t matter either, probably.

The software is for new busi­nesses — when it’s only you and your friend, and maybe, after a while, a handful of other people — people for whom MS Office and Sage Accounting is overkill. It’s an online altern­ative to that sort of combination.

The trouble is, his users don’t really want to be at the bleeding edge of software devel­op­ment; yet being at the bleeding edge seems to be the only way to get coverage. Generally speaking, you don’t want to run your small business on radical software. Reliable tends to be a bit more important when your bills come in.

So who talks about this stuff outside of trade journals? Reliable business software? It’s not going to set the blo­go­sphere on fire. We’re not talking about the next gen­er­a­tion of tele­vi­sion; of radio; of news­pa­pers. The people that entrust their business to software like Dave’s aren’t the slightest bit worried about that, but nor are they talking. The reasons for that are beyond the scope of this post, but I’d suggest that carpet-​​cleaning, antique-​​selling and garden-​​clearance are probably of more import­ance to users than talking about the software they use.

And that is a major problem for UK tech start-​​ups, I think. Unlike in the US, where liberal VC handouts seem to avail­able to support the lamest ideas over their birth pangs, UK busi­nesses — in a far more scep­tical invest­ment climate — have to *cough* walk the talk from the word go. Since most busi­nesses require a little time and aware­ness to generate a return, however strong their business model, then I fear that many sound UK proto-​​businesses are never able to fulfil their poten­tial for as long as their main route to market is the very tech-​​savvy blogosphere.

On Being Memed

Kent Newsome — happily returning to blogging this month after an extended period AWOL — asks me to “Name five reasons why you do (or do not) respond to memes” and tagged me in the process. The answer is that I do and this is why:

1. He did it so very nicely that I would feel incred­ibly rude not to at least respond. Curse that lower-​​middle class, prot­estant English background!

2. These blogging meme things make for quite snappy, inter­esting posts that I think help us to form a bit more of a con­nec­tion with each other. Much as people might appear to be dis­gruntled about getting tagged, I reckon they’re secretly pleased that they’re in the club.

3. Or is it 2a? They rein­force a sense that we bloggers do belong to a sort of club or brother/​sisterhood or think­tank even that’s quite dif­ferent to anything that’s existed before. I think we’re very priv­ileged to be alive in a time when this is possible. Consequently, I’ve decided to make all my nominees people whose blogs I’ve started reading rel­at­ively recently and may not know I read them religiously.

4. Because it is a game and games are a good thing. If you think that games have no place in the serious world of your blog, then you are taking it far too seriously.

5. The gypsy’s curse would oth­er­wise fall upon me and all those of my house unto the end of ages.

Here are my choices for the next round:

Lee Hopkins writes a great PR and mar­keting blog and is very funny, so should be good value. No expect­a­tions, then, Lee.

Allen Stern has stormed into the Web 2.0/Techcrunch space over the past four or five months and made up loads of ground already. Without the politics.

Matthew Chen of Megite invented Megite — an excel­lent and per­son­al­is­able altern­ative to Techmeme — and has worked on it tirelessly.

Alan Patrick writes a fab blog about Web 2.0ish stuff too. And he could do with more silly stuff like this on his site. Hehe.

Stuart Dredge writes the new launch from Shiny about Web 2.0 and Mobile 2.0 and this might test the bound­aries of how cor­porate they’ve become…

Sheer Idleness

hairy back*

Perhaps. Just finished a post due to fire up at NMK tomorrow when I’m away at the Search Engines Strategies (London) con­fer­ence. Is anyone else going?

It’s my Valentines’ tie-​​in feature, which isn’t really neces­sary on NMK, but what the hell. Great timing from instrata to produce a press release about dating sites today. I inter­viewed Rachel from Instrata and Steve who runs a lot of the dating sites for emap. It’s about Lurrve and the Internet and what makes a great dating site.

The key thing I learned for back here in the non-​​schmaltzy internet:

  • The more people know about you, the more likely they are to respond to you.

Profiles with photos get 10X the response that profiles without photos get. Women will read all the way through a profile; whereas the average man looks at height, hair colour and the photo. Dear, dear me.

Without labouring the point, I think the same goes for bloggers. More dis­closure works.

*not me

Two Tips

Subscribe to the Sense Worldwide news­letter for genu­inely inter­esting internet news that you haven’t already read a million times on blogs that think reading Techmeme is the same thing as finding inspir­a­tion. I used to think, in this age of RSS and at-​​your-​​convenience dis­tri­bu­tion, that the email news­letter was dead. It isn’t. There are a couple of other really good e-​​bulletins that I’ll provide pointers to once I’ve … ermm… unearthed them from my heaving inbox.

From this week’s bulletin, the Pulse Laser blog, and more spe­cific­ally, this post about the enjoy­ment of pack­aging. Admittedly, it was first posted back in November, but I missed it then and was grateful for the pointer.

The fet­ishism of pack­aging is really inter­esting. I’m a Marlboro Lights smoker, and the intro­duc­tion of their new silver pack, with its side-​​opening mech­anism is fas­cin­ating. It opens as though it was a Zippo lighter. Now cigar­ette man­u­fac­turers can’t advertise in the UK, I’m guessing that their options for mar­keting are looking rather limited. The idea of getting a new brand on to the market must seem pretty daunting. Gimmicky pack­aging like Marlboro’s and the Benson and Hedges ‘silver slide’ mech­anism seem like a clever way to generate word of mouth about their products. I know it works — the first time everyone saw me opening the new Marlboro packet, they said, “ooh — that’s fancy.”*

You may be looking at your screen thinking, “Ian, it’s a packet, and you are a sad case,” and that may be true. However, as the mar­keting gurus con­tinu­ally point out, we’re not buying things any more, we’re buying exper­i­ences. Compare the exper­i­ence of opening a Dell laptop box and the exper­i­ence of opening up an iBook. Why do Apple spend all that extra money? Because they aren’t selling a computer, they’re selling a sup­posedly superior way of ‘living a digital life’. If they can make taking pos­ses­sion of your new machine feel like Christmas, then kudos to them. They are spending extra money on making me, their new user feel better, even though I’ve already bought their product. Apple want a part­ner­ship with me; Dell just wanted to flog me a laptop.

The news­letter also points to this won­derful blog — unboxing.com — which is entirely about the pleas­ures of packaging.**

*Yes, I know cigar­ettes are dirty and horrible and dan­gerous and expensive.

**And yes, I know fancy pack­aging is envir­on­ment­ally unfriendly and ulti­mately point­less and that I used to talk about com­modity fet­ishism as a cardinal sin when I was younger and more principled.

Boom or Bloom?

I’ve just wobbled home from Wobble 2.0, the first of the new Chinwag Live event series. The big question on every one’s lips was, of course, whether we’re in a new economic bubble.

Mike Butcher has seen more booms than Basil Brush thanks to his time spent at NMA and the Industry Standard. Chairing the panel, he recalled the web design bubble, the ISP boom, the portal boom and the print media booms of the late nineties. He’s got a terrible sus­pi­cion that he might be the unwit­ting star in some sort of techie version of Groundhog Day.

Dave Nicholson of Zopa pointed out the lack of any IPO fever or day-​​trading in Internet stocks, key char­ac­ter­istics of the dotbomb era. He also explained that he thought that being first to market with its e-​​bay for loans scheme would protect his business from being ripped off by copycats. Building a com­munity around the service was, he thought, helping to “leverage network effects” in a web 2.0ish way.

Matteo Berlucchi of Skinkers was next up. The company makes most of those down­load­able news-​​headlines-​​on-​​your-​​desktop applic­a­tions for media com­panies, it seems. There’s also a rather-​​cool-​​sounding P2P dis­tri­bu­tion service on the cards that will adapt to whatever ‘receiver’ (ded­ic­ated app, email, RSS, SMS, etc.) that you’re using. He’s a bit more scep­tical and pointed out that mergers and acquis­i­tions appeared to be the new IPO fever.

Ryan Carson was more buoyant again and pointed to the low cost of launching a decent product. His own offering, Dropsend, makes him £70K a year, but that isn’t enough to make his company of five people prof­it­able, so its main business remains organ­ising large tech events. The gist of his position was that if you’ve got a good idea, just do it.

The final pan­el­list was Andrew Orlowski of the Register. One of the best-​​known Web 2.0 sceptics, Orlowski was arguably the most impressive speaker. His main point was that “the big returns on invest­ment are going to come from solving the really big problems that we face — and that isn’t what Web 2.0 is doing.” It’s not an economic bubble — there’s been $500mn invested in Web 2.0 com­panies, appar­ently, which isn’t all that. Orlowski argued that we’re in a rhet­or­ical bubble. Infrastructure people just aren’t sold on the idea, he sug­gested, and ulti­mately Web 2.0 is “present­a­tion layer people trying to solve infra­struc­ture problems.” Why has this idea taken such hold? Because there’s so very little trust in the media, the gov­ern­ment or big business. Web 2.0 offers an off-​​the-​​shelf ideology that promises hope through radical trust, or dogma as Orlowski sees it. Infrastructure guys are not big fans of radical trust, as you may have noticed the last time you tried to do anything sexy with your company internet connection.

There’s one school of thought that says that simply asking these ques­tions proves we’re not in a bubble. That the caution and scep­ti­cism that exists around this phase means that we’re in no danger of over-​​inflating our egos about its chances of success. In that case, though, the fact that we’ve been talking about global warming for twenty years would mean that it won’t ever happen. I’ve been buying English straw­ber­ries on the way to work recently which suggests a flaw in that logic.

As per usual, the ‘after-​​show party’ was as enlight­ening as the formal part of the evening. I was espe­cially pleased to catch up with Helen Keegan of Beep Marketing who has almost com­pletely sold me on the idea that it will be mobile phones not web browsers where the really big tech­no­logy revolu­tion happens. Why? Because they’ve got mobiles in Africa, India and China, not web browsers. OLPC doesn’t seem like it’s going to change that any time very soon. Ultimately, what the 100,000-odd people who read Techcrunch etc. do with their browsers is going to look pretty piddly compared to, say, the Chinese using their mobiles to get the latest news. Mobile tech­no­lo­gies are also easily mon­et­ised and people are used to the idea of paying for mobile stuff in a way people on the web are res­istant to.

Helen’s also keen on the idea of mobile TV. I once said I’d never use a mobile phone so I won’t make any sweeping gen­er­al­isa­tions about this, but I’m not really sold. I once bought a mobile TV — one of those 2-​​inch screen jobs — and used it once. I never see anyone else using them either, so I can only conclude that people don’t really want to do that. But then again, I prefer writing to tele­vi­sion anyway, so I’m probably prejudiced.

Going to stuff, so you don’t have to.