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I’d hate to think that anyone imagines this is some sort of attack blog about Carphone Warehouse customer service. It really isn’t. The difficulties I had (that still figure quite prominently on Google searches) were resolved and now we’re all happy. However, a friend of a friend is having similar difficulties getting through Continue reading Carphone Warehouse — just trying to help out If you need the history — I had a big problem with the company (blogged here), which was resolved the day after I wrote a post about it on this site (blogged here). A lot of people might see this as a victory for blogs and bloggers. I’d agree, sure. But, on reflection, I think it’s more of a victory Continue reading A Last Note on the Carphone Warehouse Incident This post is a follow-up to the last, rather less complimentary one, Goodbye, Carphone Warehouse, You Lied and Cheated… At 10am this morning — and it’s Saturday on a bank holiday weekend, you’ll note, I got a call from Sarah, a customer services manager at Carphone Warehouse. She gets Google Alerts for mentions of the company’s name on NB: This story has a happy ending! Dear Carphone Warehouse, We used to have it so good. I’ve been a customer for about four years, and you’ve never put a foot wrong until now. You found me good deals and gave me good advice on tariffs and handsets. But I’m not sure our relationship can recover Continue reading Goodbye, Carphone Warehouse, You Lied and Cheated |             | |||
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