How Carphone Warehouse Regained My Trust

This post is a follow-​​​​up to the last, rather less com­pli­mentary one, Goodbye, Carphone Warehouse, You Lied and Cheated

At 10am this morning — and it’s Saturday on a bank holiday weekend, you’ll note, I got a call from Sarah, a customer services manager at Carphone Warehouse. She gets Google Alerts for mentions of the company’s name on

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