A Last Note on the Carphone Warehouse Incident

If you need the history — I had a big problem with the company (blogged here), which was resolved the day after I wrote a post about it on this site (blogged here).

A lot of people might see this as a victory for blogs and bloggers. I’d agree, sure. But, on reflec­tion, I think it’s more of a victory

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How Carphone Warehouse Regained My Trust

This post is a follow-​​​​up to the last, rather less com­pli­mentary one, Goodbye, Carphone Warehouse, You Lied and Cheated

At 10am this morning — and it’s Saturday on a bank holiday weekend, you’ll note, I got a call from Sarah, a customer services manager at Carphone Warehouse. She gets Google Alerts for mentions of the company’s name on

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