Everybody’s Heard About the Word

Word-​​of-​​mouth (WoM) has influ­enced all my mobile phone con­tracts, where I took my wife on Valentine’s day and the last jar of instant coffee I pur­chased. It has for you, too, probably. Maybe not those exact items, but you’ve been influ­enced by people telling you what they like.

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The Trouble with Social Content

Researchers from Psychster created social media mar­keting content in a variety of formats to see which worked best. They used the allrecipes.com and Facebook social networks, con­ducting surveys with users after they’d been exposed to the content.

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Lies, Damned Lies and Twitter Usage Statistics

Twitter users come in two colours according to recent reports: over-​​​​sharing or silent. Last week, audience research company Nielsen released figures sug­gesting an enormous polarity between active and inactive members in the UK. The graph shows that 79% of time spent on the site comes from just 7% of its members:

Only

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Growth of Social Networks (or Not)

New data from Nielsen confirms what you probably already know. Traffic to and time spent on social net­working sites has boomed over the last two years. As the charts below show, people across the world are spending around five-​​​​and-​​​​a-​​​​half hours per month on social net­working sites compared to just over two hours at the

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Wonky Rungs

Groundswell – the Forrester Research social media blog — has produced an update to its engage­ment ladder diagram:

The diagram was changed to add in users of Twitter and other ‘status-​​​​update’ applic­a­tions, most notably Facebook. Author Josh Bernoff notes that this group has a dif­ferent demo­graphic make-​​​​up to others:

Conversationalists intrigue me. They’re

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Mobile + Cloud — Gartner’s Crystal Ball

Late December and early January see the seasonal appear­ance of a popular type of blog post: ‘My Predictions for [Next Year]’. They’re a great stock-​​​​in-​​​​trade because you can say whatever you like and nobody can prove you wrong until the end of the fol­lowing year, by which time everyone’s for­gotten. I’ve written a couple in the

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